Shipping policy

Shipping Policy

Thank you for shopping with The Mary Lous.

Each piece is thoughtfully handmade and carefully prepared before shipment. Please review the information below regarding order processing, shipping times, and international deliveries.

Processing Time

Orders are typically processed within 2–5 business days.

During collection launches, holidays, or periods of high order volume, processing times may be slightly longer. If there is a significant delay in shipping your order, we will contact you via email.

Domestic Shipping (United States)

Standard U.S. shipping is available on all orders.

Estimated delivery time after shipment is 3–5 business days.

Shipping rates are calculated at checkout.

Please note that delivery estimates are provided by the carrier and are not guaranteed.

International Shipping

The Mary Lous ships to select international destinations.

International delivery times vary by destination and may take between 7–21 business days after shipment.

Customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost and are collected by the destination country's customs authority.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking updates to appear.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's control.

The Mary Lous is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If you experience an issue with delivery, please contact the shipping carrier directly. We will do our best to assist where possible.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at sales@themarylous.com and include photographs of both the packaging and the item.

We will review the claim and work with you to find an appropriate solution.