Returns & Exchanges

At The Mary Lous, each piece is thoughtfully created by hand. We hope you love your purchase, but if something isn't quite right, we're here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, items must be unused, unworn, and returned in their original condition with all original packaging, tags, and proof of purchase.

To request a return, please email us at sales@themarylous.com with your order number and reason for return.

Once your return request is approved, we will provide instructions for returning your item. Returns sent without prior authorization cannot be accepted.

Please note that customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon arrival.

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 7 days of delivery at sales@themarylous.com and include photographs of the issue. We will evaluate the situation and work to make it right as quickly as possible.

Non-Returnable Items

The following items are final sale and cannot be returned:

• Custom or personalized items
• Sale or discounted merchandise
• Gift cards

Due to the handmade nature of our products, slight variations in color, pattern placement, and texture are considered part of the unique character of each piece and are not considered defects.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please return your original purchase (if eligible) and place a new order once your return has been approved.

European Union Customers

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving the merchandise without providing a reason.

Returned items must be unused, unworn, in their original condition and packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable.

If more than 15 business days have passed since your refund was approved, please contact us at sales@themarylous.com.